Cancellation Policy for Go Fly Travel LLC
Effective Date: August 2nd, 2023
Company Name: Go Fly Travel LLC
Website: https://goflyforless.com
Contact Information:
- Address: 259 Ruby Ct, West Branch, MI 48661, USA
- Phone: 601-334-4490
- Email: [email protected]
At Go Fly Travel LLC, we understand that plans can change unexpectedly, and cancellations are sometimes unavoidable. We strive to make our cancellation process as transparent and straightforward as possible. This policy outlines the terms and conditions that apply when you need to cancel a booking made through Go Fly Travel LLC.
1. General Cancellation Terms
Eligibility for Cancellation
Cancellations are subject to the terms and conditions of the service providers (e.g., airlines, hotels, tour operators) and may vary depending on the provider’s policies. Go Fly Travel LLC does not have control over these policies but will assist you in the cancellation process.
Cancellation Fees
Depending on the type of booking, cancellation fees may apply. These fees are determined by the service provider and will be outlined during the booking process. Please review the terms before completing your reservation.
Refund Policy
Refunds for canceled bookings depend on the specific cancellation terms of the service provider. Some bookings may be non-refundable, while others may offer partial or full refunds. We recommend purchasing refundable fares when possible if you anticipate changes to your plans.
2. How to Cancel a Booking
To cancel a booking made through Go Fly Travel LLC, please follow the steps below:
Email Us: Send an email to [email protected] with your booking reference number, the details of your booking, and the reason for cancellation.
Contact the Service Provider: Depending on the booking type, you may need to contact the airline, hotel, or tour provider directly. We will assist you with the correct contact information.
Timing of Cancellations: Cancellation requests must be submitted at least 24 hours prior to your scheduled departure time for flight bookings. For hotel or tour cancellations, please review the provider’s cancellation window as policies may differ.
3. Flight Cancellation Policy
Refundable Fares
If you booked a refundable fare, you are eligible for a full or partial refund based on the airline’s cancellation policy. Any cancellation made within the allowed window will be processed according to the airline’s terms. Please note that processing times for refunds vary and can take up to 7-10 business days.
Non-Refundable Fares
For non-refundable fares, you may not be entitled to a refund. However, some airlines may offer a credit or travel voucher for future use, depending on their policies. In some cases, a change fee may apply for rebooking the flight.
Last-Minute Cancellations
If you need to cancel a flight within 24 hours of departure, the airline’s last-minute cancellation policies will apply. Most non-refundable fares cannot be refunded at this point, but you may still be eligible for a travel credit.
4. Hotel Cancellation Policy
Refundable Rates
If you booked a hotel room with a refundable rate, you may cancel your booking within the specified cancellation window (typically 24-48 hours prior to check-in) to receive a full refund. The exact cancellation window will be provided in your booking confirmation.
Non-Refundable Rates
If you booked a non-refundable rate, no refund will be issued if you cancel your reservation. In certain circumstances, hotels may allow you to change your dates without penalty. Please contact our support team to explore your options.
No-Show Policy
If you do not check in on your scheduled date and fail to cancel your reservation, you may be charged for the full amount of the stay as per the hotel’s no-show policy. No refunds will be provided in such cases.
5. Tour and Activity Cancellation Policy
Refundable Bookings
For tours and activities that offer refundable bookings, cancellations made within the provider’s specified time frame will be eligible for a full or partial refund. Please refer to the specific cancellation policy provided at the time of booking.
Non-Refundable Bookings
If the tour or activity you booked is marked as non-refundable, no refund will be issued if you cancel your booking. Certain providers may offer a credit for future use or allow date changes, depending on their policies.
6. Changes to Your Booking
If you need to make changes to an existing booking (e.g., change flight dates, switch hotels, adjust tour times), please contact our support team at [email protected] or call 601-334-4490. We will work with the service provider to accommodate your request, but please note that additional fees may apply based on the provider’s terms.
7. Force Majeure Cancellations
In the event of unforeseen circumstances beyond our control, such as natural disasters, government restrictions, pandemics, or other emergencies, Go Fly Travel LLC and the service providers may waive cancellation fees or offer refunds or credits. Each case will be handled individually, and we will make every effort to assist you in rescheduling or canceling your booking.
8. Non-Refundable Fees
Certain fees are non-refundable under any circumstances, including:
- Booking Fees: Any administrative or booking fees charged by Go Fly Travel LLC are non-refundable.
- Third-Party Service Fees: Fees charged by third-party service providers (e.g., processing fees, insurance fees) may not be refundable.
9. Refund Processing Time
Once a cancellation is confirmed, we will process any eligible refunds as quickly as possible. However, the refund timeline depends on the service provider (e.g., airline, hotel) and the method of payment used. Typically, refunds take between 7 to 21 business days to be credited back to your original payment method.
If you do not receive your refund within the stated timeframe, please contact us at [email protected] or call 601-334-4490, and we will assist you in resolving the issue.
10. Contact Us
If you have any questions regarding this Cancellation Policy or need assistance with a cancellation, feel free to contact us:
- Address: 259 Ruby Ct, West Branch, MI 48661, USA
- Phone: 601-334-4490
- Email: [email protected]